—— Legal
Better Than Boxes is operated by Grey Haven Holdings LLC ("we," "us," or "our"), based in New Jersey. This Privacy Policy describes how we collect, use, and protect the personal information you share with us when using our website (betterthanboxes.co) or booking our plastic tote rental service.
By using our website or services, you agree to the practices described in this policy. If you have questions, contact us at hello@betterthanboxes.co.
We collect information you provide directly when you book our service, sign up for updates, or contact us:
We may also automatically collect limited technical data when you visit our website, such as your browser type, IP address, and pages viewed, through standard web server logs or analytics tools. This data is used only in aggregate to improve our site.
We use the information we collect to:
We do not sell, rent, or share your personal information with third parties for their own marketing purposes.
Reply STOP at any time to opt out of SMS messages from Better Than Boxes. Reply HELP for assistance. Message and data rates may apply.
When you provide your phone number as part of a booking or inquiry, you consent to receive SMS messages from Better Than Boxes related to your service. These messages may include:
Our SMS messaging is powered by Twilio, Inc. Your phone number and message content are transmitted through Twilio's platform to deliver these notifications. Twilio processes this data in accordance with their own privacy policy and applicable data protection laws. We do not use your phone number for unrelated marketing without your explicit consent.
To opt out of SMS messages at any time, reply STOP to any message you receive from us. You may also email hello@betterthanboxes.co to be removed from SMS communications. Opting out of SMS does not affect your ability to use our service.
Payments are processed securely through Square. When you complete a transaction, your payment information (credit card number, billing address, CVV) is entered directly into Square's secure checkout — it is never transmitted to or stored on Better Than Boxes systems.
We receive only a payment confirmation and transaction reference from Square. We do not store, see, or have access to your full card number or payment credentials. Square's handling of payment data is governed by their Privacy Policy and PCI-DSS compliance standards.
We share your information only with service providers necessary to operate our business:
Each of these providers processes your data only as needed to provide their respective services and is bound by their own privacy policies and applicable law. We do not sell your data to any third party.
We may disclose information if required by law, court order, or government authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Better Than Boxes, our customers, or others.
We retain your personal information for as long as necessary to fulfill the purposes described in this policy or as required by applicable law. Specifically:
You may request deletion of your personal information at any time by emailing hello@betterthanboxes.co. We will honor such requests to the extent permitted by law and our legitimate business obligations.
You have the following rights with respect to your personal information:
To exercise any of these rights, email us at hello@betterthanboxes.co. We will respond within a reasonable timeframe.
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure. We encourage you to contact us immediately at hello@betterthanboxes.co if you believe your information may have been compromised.
Our services are intended for individuals who are 18 years of age or older. By using our service, you represent and warrant that you are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us at hello@betterthanboxes.co and we will promptly delete it.
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests related to this Privacy Policy, please contact us:
Grey Haven Holdings LLC
South Jersey, NJ
hello@betterthanboxes.co
betterthanboxes.co